karaksa hotel TOKYO STATION

Location of the hotel is excellent. Walking distance from Tokyo station and other metro station. It is also near to restaurants and Takashimya and Daimaru is within walking distance. There is also 7-11 and family mart nearby. Room is a good size and there were enough space for 2 large luggages. Do note that the hotel only provide basic housekeeping - throwing out of rubbish and changing of towels. If you would like a full housekeeping service, you would need to inform the front desk accordingly. The hotel also provides free snacks and drinks at the lobby until 10pm daily.

My wife and I stayed one night at this hotel in late March 2023 for vacation in Japan. The hotel’s location is very convenient to access Tokyo JR train station within 5 minutes walk. There’re plenty of Izakaya places and restaurants in the neighborhood. Very quick check-in and -out, our room is very clean, functioning and have a good size with separate in-room shower and toilet. Staff are very attentive and professional. Unfortunately, I lost my iPhone along the way and realized more than an hour after checked-in. After informed the hotel staff, they checked the hotel’s cctv immediately and found that I didn’t have a phone in my hand while I checked-in and after. I probably lost it on taxi on the way to hotel. Fortunately, I still kept receipt with taxi company’s phone number printed on it. The hotel staff kindly called taxi company for me. My phone was found in the taxi and returned to the taxi company headquarter, somewhere in Shinjuku. They told me that they could not deliver my phone to the hotel but I needed to pick-up the phone at taxi center which is quite far from hotel, by myself. I can’t speak and understand Japanese language. One of the hotel staff who is fluent in English, Mr Hirono, stepped-in , called round-trip taxi for me. He kindly explained the situation and asked the taxi driver to accompany me (as a translator) to pick the phone at Taxi company office where they speak only Japanese. Thanks to Hirono San and the taxi driver, I got my phone back. Without their help beyond their normal duties, I would not get my iPhone back. Thankssss a lottt !! I was very fortunate that it happened in Japan where people are very honest and helpful. If I lost my phone somewhere else, we would lose it forever.

Excellent location less than 5 minutes walk from Tokyo station so easy coming and going from the Narita Express. Staff were very helpful, friendly and efficient. The young lady who organised my suitcase to be forwarded to our next hotel in Kyoto was very nice and made the whole process stress free. Having the free drinks and snacks in the lobby for guests is fantastic after a long day exploring Tokyo. The rooms are very clean, quiet and well appointed. Not a lot of space but this is not unusual for Tokyo so I can’t really complain.

Location is fantastic near Tokyo Station and the Airport Limousine bus station for both Tokyo Airports is just across the main road. Area is fairly commercial on the outset but once you walk one street away from the station, there's a whole host of food options and there are 3 convenience stores within 2 mins of the hotel. There's also a huge underground mall connected to Tokyo Station just a block away with a huge variety of food and shopping options.

Wonderful location. I loved that there were connecting rooms so i could be close to my kids without sharing a small space. We had a good amount of space for Luggage (which was important as we had ski gear with us) and still had room to move around. The proximity to multiple different train lines was perfect and allowed us to get around Tokyo with ease. We were even able to get a straight non-stop train to Haneda Airport. The staff was courteous and friendly.