karaksa hotel TOKYO STATION

Location of the hotel is excellent. Walking distance from Tokyo station and other metro station. It is also near to restaurants and Takashimya and Daimaru is within walking distance. There is also 7-11 and family mart nearby. Room is a good size and there were enough space for 2 large luggages. Do note that the hotel only provide basic housekeeping - throwing out of rubbish and changing of towels. If you would like a full housekeeping service, you would need to inform the front desk accordingly. The hotel also provides free snacks and drinks at the lobby until 10pm daily.

Friendly Staffs - everyone is very nice and polite. Water bottles - I got it whenever i asked for it on top of complimentary bottles. Not all hotels provide extra water bottles on top of complimentary. Location - near to Tokyo station. Seven Eleven and Family Mart extremely nearby. Old Delhi Indian restaurant is in 5 mins walking distance.

The location was the highlight of the property. Easy to walk/take the train to many attractions, convenience stores, and restaurants. It was nice to have 2 bathrooms to use in our adjoining rooms. I liked how clean and well kept the rooms are. My kids enjoyed the complimentary welcome drink/snacks.

My wife and I stayed one night at this hotel in late March 2023 for vacation in Japan. The hotel’s location is very convenient to access Tokyo JR train station within 5 minutes walk. There’re plenty of Izakaya places and restaurants in the neighborhood. Very quick check-in and -out, our room is very clean, functioning and have a good size with separate in-room shower and toilet. Staff are very attentive and professional. Unfortunately, I lost my iPhone along the way and realized more than an hour after checked-in. After informed the hotel staff, they checked the hotel’s cctv immediately and found that I didn’t have a phone in my hand while I checked-in and after. I probably lost it on taxi on the way to hotel. Fortunately, I still kept receipt with taxi company’s phone number printed on it. The hotel staff kindly called taxi company for me. My phone was found in the taxi and returned to the taxi company headquarter, somewhere in Shinjuku. They told me that they could not deliver my phone to the hotel but I needed to pick-up the phone at taxi center which is quite far from hotel, by myself. I can’t speak and understand Japanese language. One of the hotel staff who is fluent in English, Mr Hirono, stepped-in , called round-trip taxi for me. He kindly explained the situation and asked the taxi driver to accompany me (as a translator) to pick the phone at Taxi company office where they speak only Japanese. Thanks to Hirono San and the taxi driver, I got my phone back. Without their help beyond their normal duties, I would not get my iPhone back. Thankssss a lottt !! I was very fortunate that it happened in Japan where people are very honest and helpful. If I lost my phone somewhere else, we would lose it forever.

The hotel's location is fantastic, with easy access to JR and metro trains, making it incredibly convenient for exploring anywhere in Tokyo. The hotel itself is wonderfully quiet and impeccably clean. The service was perfect – the staff were friendly, helpful, and fluent in English, which made our stay even more comfortable. I particularly appreciated the self-help bathroom amenities. This thoughtful approach ensures that you take only what you need, minimizing waste.